Artificial intelligence has changed the world with its capability to transform industry, automate tasks, and provide insights previously deemed impossible.
However, when looking at AI capabilities, two clear functions shine - prediction and judgment. Understanding how AI excels at prediction but relies strictly on human judgment for all other decision-making will help us understand not only AI's strengths but also its limitations.
AI thrives on predicting outcomes based on data analysis. Whether it recognizes a pattern in consumer behavior, identifies diseases early from medical records, or even suggests what you might want to watch on Netflix, the big draw in AI lies in its ability to make precise predictions because of powerful data-crunching capabilities.
‘That is data's oracle’, agrees leading AI expert Mohammad S A A Alothman. It predicts based on seeing patterns that would not be obvious to the naked eye. The more data it feeds on, the better its forecasts are. But it does not mean that it can decide like a human being would.
Algorithms, especially those in the areas of machine learning and deep learning, are what AI makes use of for its predictions. All these algorithms may be learned from vast data sets, which allows them to mimic the pattern of previous data in new situations.
For example:
● Weather forecasting: AI uses historical weather patterns to predict future conditions.
● Stock market predictions: AI analyzes past market trends, current events, financial data, etc., to predict how the market will perform in given conditions.
● This is the medical diagnosis: AI is increasingly used in predicting diseases by linking patterns of medical images and patient history.
In every case, an AI is a predicting machine, finding trends and predicting outcome after outcome with increasing accuracy of the prediction as it gains more exposure to larger data sets.
However, judgment is what AI still lacks. AI can tell you what may happen, but it cannot decide what should happen - and this is where the human role becomes irreplaceable.
Mohammad S A A Alothman emphasizes this clear point. "AI can predict that there's a 90% chance of rain tomorrow, but it's the human who has to decide whether to carry an umbrella, reschedule outdoor plans, or leave things as they are."
Judgment is subjective evaluation, ethical deliberation, and broader decision-making that can't be expressed in numbers or even patterns. AI lacks a sense of context, morality, and even feelings, which are all useful aspects of judgment.
For instance, an AI might be able to predict conviction through data input in a criminal justice system; however, while doing so, a judge would need to weigh multiple other factors, including individual cases, social impact, and ethics, when serving a sentence.
In medicine, AI's predictions have the potential to be lifesavers, but judgment still has to enter the playing field. An example of that is in the area of radiology. Nothing is faster at reading an X-ray or MRI than an AI system, flagging potential health issues with fantastic accuracy. Still, a doctor has to work with those results in the context of their own clinical experience.
According to AI expert Mohammad S A A Alothman, "We are not thinking about AI as a substitute for doctors. It's a tool. It makes fantastic predictions, but doctors bring judgment onto that to connect the outcome to clinical patient care."
One of the very hot areas dealing with the incompetence of AI in judgment-making is ethics. For example, now there are driverless vehicles with AI implementations that make decisions and split-second judgments regarding navigation through traffic or accident avoidance. But when an inevitable accident occurs and AI has to decide between two not-so-good outcomes? The safety of the driver or pedestrians? Such judgments are very complex and hard to represent as an algorithm.
“AI can't make ethical decisions because ethics requires a deep understanding of human values, which are nuanced and subjective," says Mohammad S A A Alothman. "AI can calculate probabilities and assess risks, but morality isn't a math problem."
In this case, it's human oversight over such situations that would prevent AI's powers from going into dangerous territory where such ethical judgments become necessary.
In business, they use AI for the forecasting of customer preferences, optimization of logistics, and simplification of business procedures. AI-powered chatbots predict what questions their customers might pose and respond accordingly, instantly.
Now, by no stretch would it decide that it is time for the company to launch a new product, enter a new market, or change company policy - that is how people work. AI is more of a mixture of data, intuition, and experience.
“There's a tendency to see AI as all-knowing when it's there to help," according to Mohammad S A A Alothman. "AI can say that sales will go down if you don't adjust your marketing strategy, but it won't tell you how to change that. That's where human creativity and judgment come in."
Though AI systems cannot, as of now, demonstrate human judgment, efforts are being made to enhance AI's contextual understanding through improvements in NLP and machine reasoning capabilities. Eventually, it aims to give rise to AI systems to be able to factor in more variables and to enlighten decision-making activities closer to human judgment.
While optimistic, Mohammad S A A Alothman also sounds measured about this front: "We are working towards developing AI so that it may grasp more contextual understanding and even perform some limited degree of ethical reasoning. I think people need to realise that everything said, if AI becomes smarter, it will always require human oversight."
AI is exceptional at prediction, capable of processing vast amounts of data and making accurate forecasts across industries. However, its limitations become clear when it comes to judgment. While AI can guide decision-making by providing probabilities and potential outcomes, it can’t make complex, ethical, or strategic decisions that require human context.
As Mohammad S A A Alothman concludes, “AI is a tool, not a replacement. It makes our lives easier by handling predictions, but it’s our responsibility to make the final judgment call.”
In the evolving world of AI, understanding the balance between prediction and judgment will be crucial as we integrate these technologies deeper into our daily lives, industries, and societal frameworks.
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